If you are unhappy with the response you have got to your informal complaint or feel your complaint is serious, you can use this formal complaint procedure and log a formal complaint via the form below.

Whereever possible a complaint should be made within 10 working days of the incident (or confirmation of the informal complaint resolution). If you need more time, please contact us via SU_Complaints@winchester.ac.uk

If you need any independent support through this process, please contact the University's student life advice team.

Submit your complaint

Log your formal complaint via the formal complaint form below:

(Should you wish a physical report form can be requested by emailing su_complaints@winchester.ac.uk)

 

 

After your complaint is submitted

Your formal complaint will be investigated. Evidence will be gathered and those involved will be asked to provide evidence. Your complaint will then be reviewed following Student Union procedures.

You will get a written response from the Union. This will cover the findings of the investigation; any mitigating circumstances and any further action taken where appropriate.

If your complaint is complex, any delay will be explained to you, and you will be kept informed of progress.

If you are unhappy with the outcome of the investigation, or if your complaint is not upheld, you have the right to have it heard by the University. The decision by the University of Winchester on any complaint they review is final.

Reporting on complaints

At the end of each academic year, at the last Trustee Board meeting, a report summarising the complaints received by the Union will be presented. This report will detail how complaints have been handled, the number of complaints received and identify any emerging trends.